You may return most new, unopened items sold and fulfilled by Gary Null & Associates within 30 days of delivery for a full refund. You can do so in one of two ways. By mail: Att: Customer Service, 2307 Broadway – 2nd Floor, New York , N.Y. 10024 , or by bringing returns in-person to the same address. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Items that are opened or returned more than 30 days after delivery will receive a partial refund.
If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.
Partial Refunds will be issued for the following items:
Orders Returned After 30 Days
Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return. Such an order will receive only a partial refund if you do choose to return it.
If you received a faulty item and need to exchange it for the same item, you can do so.